We're sorry to hear your product has a fault. We've made our returns process as easy as possible to help rectify the issue.
We offer a complimentary six-month warranty as standard across all our hardware products, including kits, mods, tanks and batteries. You may be eligible for a longer warranty with the product manufacturer, but this is something you'll need to register for.
Take a look at our Delivery & Returns page to find out how to return your faulty product and for more details on our return policy.