Refunds are contingent upon inspection of item(s) once they are received at our head office. This includes unwanted and faulty products.
Please note that we are unable to process an exchange or refund for a product when it is not to your liking if you have opened or used the product - this included both kits and e-liquids.
You are also more than welcome to contact us if you are not sure which product to purchase, and we will be more than happy to advise you.
For more in-depth information regarding our refund policy, take a look at our terms and conditions before placing your order.
Please note: If you experience a fault with a product purchased in one of our stores, please return it to the store that you purchased it from where our staff will be more than happy to help.