Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes. Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. If the fault occurs within 90 days of purchase (or delivery) we will always offer you either a repair, exchange or refund. In all cases we reserve the right to inspect the product and verify the fault. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
If you unpack your product and find it damaged, you can return the product to our head office within 48 hours of purchase or delivery.
Refunds are contingent upon inspection of item(s) once we receive it. You must contact us within 14 days of purchase date to request a refund. Items returned after 14 days will not be refunded. You will be responsible for shipping the item(s) back to us along with the Order Number.
Please note that this return and refund policy is for online orders only. If you experience an issue with a product purchased in one of our stores, please return it to the store that you purchased it from where our staff will be more than happy to help.