VELO Nicotine Pouches

Couriers:

We work hard to ensure that you receive your product as fast as possible. We ship all online orders with Royal Mail to offer you a quick and reliable service that arrives on time. Please note that these delivery timeframes are from the date of dispatch and not from the date of your order.

Royal Mail Tracked 24 (1 - 2 business days)

Royal Mail Tracked 48 (2 - 3 business days)

When you spend over £25 on your order, you will receive Royal Mail Tracked 24 delivery completely free.

We strive to dispatch all orders placed before 2.30pm Monday to Friday the same day, excluding Bank Holiday Weekends. You will receive a tracking number in your shipment confirmation, and also receive SMS and email updates from Royal Mail in regards to your delivery time. Please note that delivery times are estimated. 

If you have placed your order after 2.30pm on a Friday, your order will not be fulfilled until the following Monday due to our opening times (excluding Bank Holiday Weekends).

Although we strive to dispatch orders the same day if ordered before 2.30pm (Monday to Friday), we can experience delays. If you are unsure of the status of your order, please refer to your order confirmation email or get in touch with us.  

Delivery Issues:

If your order has not arrived within the time stated, we advise that you use your tracking number for relevant updates via the courier website. You can track your order via your shipping confirmation email by clicking 'view my order'. 

Although the majority of orders are delivered within the relevant time frame, couriers can expect delays. As a retailer, once a parcel is passed to a courier the delivery is completely out of our hands. If you have experienced an issue with your delivery and have exhausted the courier's tracking portal, please contact our team on hello@888vapour.com who will be more than happy to help.

We advise that all customers check their delivery addresses before a purchase is completed. As we use an automated integration system, delivery address errors are not always flagged which can delay your order being delivered to you on time. If you notice that your delivery address is incorrect, please contact us as soon as possible.