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Please note that due to the increase in demand with orders, customers may experience delays with order dispatch and deliveries. We apologise for any inconvenience caused.
Please note that due to the increase in demand with orders, customers may experience delays with order dispatch and deliveries. We apologise for any inconvenience caused.

FAQS

Electronic Cigarettes:

What is an e-cigarette?

An e-cigarette is a nicotine delivery system which promotes an alternative way to administer nicotine via a battery, liquid container (tank) and coil.
The battery unit can consist of in-built lithium-ion battery or external batteries, which is rechargeable and powers the device. Entry-level electronic cigarettes have an internal battery but more advanced devices have a removable battery which can be changed once it is no longer holding the charge.

The liquid holder is usually referred to as a clearomizer or tank and contains a heating element within called an atomizer (coil). This is powered by the battery and heats the e-liquid which once inhaled produces vapour.

Ordering:

What are the delivery options?

We offer Royal Mail 24 Hour Tracked UK delivery (1-2 business days) at £4.50,  Royal Mail 48 Tracked UK delivery (2-3 business days) at £3.50 and Royal Mail International Tracked EU delivery (2-5 business days) at £7.50. All UK customers will receive free 24 Tracked delivery on all orders over £25, with EU customers receiving free International Tracked delivery on all orders over £35. If you have any questions regarding postage, please feel free to contact us on hello@888vapour.com or 01522 244880, or refer to our delivery information here.

The item I am looking for is out of stock, when will you have it in?

We receive new stock on a daily basis; however, some items do take quite a while to arrive. The most popular items on our website are restocked very regularly, but certain items will take longer. If you'd like to find out estimated restock dates for certain products, please feel free to give us a call on 01522 244880.

What is the status of my order?

When ordering with us online, your order will be processed by our automated system. Once you order has been completed, you will receive a confirmation email, with a shipping confirmation email once your order has been marked as dispatched. All orders placed before 3pm Monday to Friday will be sent out the same day - if we are experiencing delays we will contact you by phone or email. All orders placed after 3pm on Fridays will be processed the following Monday. If you have any questions regarding your order, please contact us at hello@888vapour.com or 01522 244880.

You will also receive a text message and email updates from Royal Mail regarding delivery times.

How do I cancel my order?

If you wish to cancel your order please give us a call on 01522 244880, email us on hello@888vapour.com or use our contact form.

Please note: If cancelling your order by email, you must let us know as soon as possible. Please note that if we cannot stop your order from being dispatched as it is already with the courier, you can return the unused goods to us and you will be given a full refund. Please contact us for a pre-paid returns label.

What are your cut-off times for delivery?

Our cut-off time for same day dispatch is 3pm (GMT). We ship orders Monday-Friday. All orders made after 3pm on a Friday are shipped out the following Monday.

Discounts/special offers?

We currently have a variety of ways that you can save money on your order. Take a look at our 888 Vapour rewards for more information. We also run exclusive sales and offers throughout the year - keep an eye on our website and social media for updates. Alternatively, you can sign up for our mailing list here

I can't use a discount code or loyalty points on my order, why is this?

Although we try our best to give our customers the best deals and discounts where possible, there will be instances where loyalty points or discount codes cannot be applied to an order. Any orders taking advantage of the following offers will not be able to apply discount codes or loyalty points:

  • V4POUR 3 10ml bottles for £5
  • 2 bottles of e-liquid for £x

This is because these offers use automated discounts in order to save you money, which do not allow another discount to then be applied. You can, however, use discount codes and loyalty points on any other products across our store.

Which payment methods do you accept?

We currently use PayPal as our payment gateway. If you don't have an account, you can check out as a guest using your card information.

When will I receive my order?

All orders are sent out on either Royal Mail 24 Hour Tracked, 48 Hour Tracked or International Tracked delivery. We strive to get orders to customers as soon as possible, however, we can sometimes experience delays. If you have not received your order or cannot use the tracking information provided, please contact us at hello@888vapour.com or 01522 244880. Alternatively, please refer to our delivery information here.

Which countries do you deliver to?

We currently deliver across the UK and to all EU countries. 

E-Liquids:

All e-liquid consists of vegetable glycerine (VG), propylene glycol (PG) and food-grade flavourings. TPD 10ml e-liquids also include nicotine (depending on nicotine strength chosen).

Is nicotine harmful?

There is much debate about nicotine, but on its own nicotine has never been shown to be harmful. Much of the negativity surrounding nicotine stems from its combination with tobacco cigarettes.

Product Aftercare:

I am not happy with my products, what do I do?

888 Vapour wants you to be satisfied with the products you have purchased as we pride ourselves on our levels of customer service. Please get in touch with our team to discuss what the issues are on hello@888vapour.com or 01522 244880, or use our contact form here.